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Helpdesk Technician

Company: VirtualVocations
Location: North Hollywood
Posted on: October 30, 2024

Job Description:

A company is looking for a Helpdesk Technician to assist customers with IT resource issues and service requests.
Key Responsibilities

Receive user requests for support via various communication methods
Utilize ITSM tools to enter tickets, resolve issues remotely, and document actions
Monitor assigned queues and escalate tickets to higher-level support as necessary

Required Qualifications and Education

1-2 years of experience in a service desk remote environment
Knowledge of Active Directory, Bomgar, ServiceNow, or similar tools
Experience troubleshooting VPN connectivity and browser issues
High School diploma required
Minimum clearance required: Public Trust

Keywords: VirtualVocations, Baldwin Park , Helpdesk Technician, Professions , North Hollywood, California

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